PRIVACY POLICY

Here is an overview of the data collected by PENSTAKES

Contact Information: When users register an account or interact with our services, we collect contact information such as name, email address, phone number, and postal address. This information is essential for communication and account management.

Login Information: To ensure secure access to user accounts, we collect login information, including usernames, Connect IDs, and encrypted passwords. This helps in verifying user identity and preventing unauthorized access.

Financial Details: Some of our services require users to provide their date of birth for verification purposes, especially in compliance with legal and regulatory requirements.

Date of Birth: When users register an account or interact with our services, we collect contact information such as name, email address, phone number, and postal address. This information is essential for communication and account management.

b>KYC Verification: In accordance with Know Your Customer (KYC) procedures, we may collect additional information, such as passports, personal IDs, and utility bills, to verify the identity of our users.

Website Usage Data: We may collect non-personal information, such as IP addresses, browser type, operating system, and device information, through the use of cookies and similar technologies. This data helps us improve website functionality and enhance user experience.

Communication Preferences: Users have the option to provide communication preferences, such as opting in or out of marketing communications. This allows us to tailor our communications to user preferences.

Performance and Transaction Data: We collect data related to user transactions, account activity, and portfolio performance. This helps users track their investment progress and make informeddecisions.

Feedback and Support Data: When users contact our support team or provide feedback, we may collect relevant information to address inquiries and improve our services.

Here is a breakdown of how we use personal data

Account Management: Personal data is used to create and manage user accounts. This includes contact information like name, email address, and phone number, which allows us to communicate important account-related updates and provide personalized support.

Identity Verification: To comply with regulatory requirements and ensure the security of our platform, we may use personal data, such as passports, IDs, and utility bills, to verify the identity of our users during the Know Your Customer (KYC) process.

Transaction Processing: Financial details, like bank account or credit card numbers, are used to facilitate transactions and process payments securely when users make deposits or withdrawals on our platform.

Performance and Portfolio Tracking: User data related to transactions, account activity, and portfolio performance is used to track investment progress and provide valuable insights for informed decision-making.

Service Improvement: Anonymous and aggregated data, such as website usage data and analytical information, is used to improve our services, enhance user experience, and identify areas for optimization.

Legal Compliance: We may use personal data to comply with legal obligations and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws, to ensure a safe and compliant trading environment.

Security Measures: Personal data plays a crucial role in implementing security measures, such as two-factor authentication (2FA) and advanced encryption techniques, to protect user accounts and prevent unauthorized access.

Here are the key aspects of our data sharing policy

Limited Data Sharing: We do not sell, rent, or trade user data to third parties for marketing purposes. Data sharing is strictly limited to necessary business operations and compliance with legal requirements.

Trusted Entities: In some cases, we may share user data with trusted entities within the PENSTAKES group for legitimate business purposes. This includes subsidiaries, affiliated companies, or partners working on behalf of PENSTAKES to deliver services.

Service Providers and Legal Entities: We may engage reputable third-party service providers to support our operations. These service providers are carefully vetted and bound by strict confidentiality agreements. They may assist us in areas such as IT infrastructure, data storage, customer support, and payment processing. In accordance with applicable laws and regulations, we may share user data with government authorities or regulatory bodies when required to comply with legal obligations, prevent fraud, or protect the rights, safety, and security of users and the platform.

Our data security policy includes

Encryption: All sensitive user data, including personal and financial information, is encrypted using industry-standard encryption protocols during transmission and storage.

Secure Access Controls: Access to user data is limited to authorized personnel who require it for specific legitimate purposes. Strong access controls, including role-based access, are implemented to prevent unauthorized access.

Firewalls and Intrusion Detection Systems (IDS): Our network is protected by firewalls and IDS to monitor and prevent unauthorized access attempts and cyber threats.

Our data retention policy includes

Data Minimization: We collect and retain only the minimum amount of data required to provide our services and fulfill our legal obligations.

Deletion of Outdated Data: We regularly review and delete outdated or no longer needed user data to ensure data accuracy and compliance with data protection principles.

Legal Obligations: In some cases, we may be required by law to retain certain user data for a specified period. By adhering to our data sharing, security, and retention policies, PENSTAKES demonstrates its commitment to protecting user data, maintaining user trust, and upholding the highest standards of data privacy and security.

Here are the key aspects of our external link policy

Third-Party Websites: Our website may contain links to third-party websites, including educational resources, news articles, or other relevant content. These links are provided for informational purposes and to enhance user knowledge about the financial and investment landscape.

No Endorsement: The presence of external links on our platform does not imply any endorsement or affiliation with the linked websites. PENSTAKES is not responsible for the content, practices, or policies of these third-party websites.

User Discretion: Users are advised to exercise caution and use their discretion when clicking on external links. Each linked website may have its own privacy policy, terms of service, and information collection practices, which may differ from those of penstakes.

Limited Liability: While we strive to provide only reputable and relevant links, we cannot guarantee the accuracy, safety, or authenticity of the content on external websites. Users visit external links at their own risk.

Any policy will be effective once the following protocol is followed

Notifying Users:: Whenever we make updates or changes to our Privacy Policy, we will provide a clear notice on our website. This notice may appear as a pop-up notification, a banner, or a dedicated section informing users about the revised Privacy Policy.

Effective Date: The notice will include the effective date of the revised Privacy Policy, indicating when the changes will take effect. This allows users to be aware of the timeline for implementation.

Review Opportunity: Users will have the opportunity to review the updated Privacy Policy and understand the modifications made. We encourage users to carefully read the revised policy to comprehend how their data will be collected, used, managed, and protected.

Consent and Acceptance: By continuing to use our services after the updated Privacy Policy becomes effective, users are acknowledging and accepting the changes made to the policy. If users do not agree with the updated policy, they have the option to discontinue their use of our services.